Support
Keep moving through the week.
Find a quick answer below, or send the details of your issue to the GYMWKLY support inbox.
Email support@gymwkly.appPurchases and restore
Apple handles GYMWKLY subscription billing. To recover access after changing devices or reinstalling the app, open GYMWKLY and choose Restore Purchases in the purchase flow.
Restoring Apple subscription access does not recreate Commitment history that was stored locally on the earlier iPhone. If Apple shows access but your earlier local history is unavailable, the app will guide you through starting a new local Commitment without another Apple purchase.
For a billing or cancellation question, use Apple’s purchase support and billing guidance. GYMWKLY cannot change an Apple charge from this website.
Automatic Arrival and check-ins
Automatic Arrival is optional
Automatic Arrival asks for location access so GYMWKLY can try to recognize arrival at your selected gym. Check the gym’s location permission in iOS Settings, then use the app’s Settings or Try Again option if it offers one. Location is a convenience, not attendance proof.
Manual Honor Check-in works without location
Manual Honor Check-in does not require location permission and is equally eligible for rewards. You can use it when Automatic Arrival is unavailable, denied, or simply not right for you.
Planned-visit reminders
Notifications are optional. If reminders are not appearing, check GYMWKLY’s notification permission in iOS Settings. Your attendance target and planned visits remain available in the app without notifications.
Request anonymous analytics deletion
GYMWKLY’s PostHog analytics are anonymous and opt-in. Sensitive Commitment details, gym details, schedules, and visit history are excluded. Turning off Share anonymous analytics in Settings stops future collection, but it does not itself delete earlier events.
- Open GYMWKLY and go to Settings.
- Choose Request analytics deletion.
- The app copies your anonymous installation ID and prepares an email to support@gymwkly.app. Send that message so the ID can be matched to the anonymous records.
- If you cannot open the in-app email action, email support directly and include the anonymous installation ID copied by the app.
Analytics may be retained for up to 12 months through vendor configuration or administrative deletion, and the analytics service does not guarantee an exact deletion time.
Other questions
For a question about the app, privacy, a missing reward claim, or a screen that is not behaving as expected, email support@gymwkly.app with a short description and the iPhone/iOS context that is safe for you to share. Do not send payment-card numbers or other sensitive financial information.
GYMWKLY’s current Commitment progress is stored locally on the device and may be lost after deletion or reinstall. See the Privacy Policy for the full data description and the Apple standard EULA for subscription terms.